Service Terms and General Sales Conditions

Last updated: April 16, 2018

Service Terms

Who are we?

Snowpass (“us” or “our”, depending on the context) is a global company that provides instant online ski resort search services (including but not limited to skipasses/forfaits fees) to users worldwide through of our websites, applications or other platforms (“Snowpass Platforms”).
Snowpass is not a ski resort and is not responsible for providing or setting and controlling the prices applicable to any of the options for buying skipasses/forfaits that you can search for, find and / or reserve through the Snowpass Services or the Snowpass Platforms. All these services are provided by third parties and are covered by the terms and conditions stipulated by these third parties.

The Snowpass Services and the Snowpass Platforms are provided by Snowpass, Lda., A limited liability company incorporated and registered in Portugal with registration number 514 818 174. Company data, including mailing address and registered address and are available in


These terms and conditions (“Terms”) govern your access to and use of the Snowpass Services and / or the Snowpass Platforms and, together with our Privacy Policy (link), constitute a legal agreement between you and Snowpass. By downloading, accessing or using the Snowpass Services and / or the Snowpass Platforms, we assume that you have read, understood and agreed to these Terms and the Privacy Policy (link).

Some of the Snowpass Services and / or Snowpass Platforms (for example, our “Snowpass for Business” B2B products) provide different terms and conditions regarding the use of these services. If applicable, you will be notified and requested to confirm your acceptance of these terms and conditions, which will be in effect in conjunction with or in conjunction with these Terms, as applicable.
We may change these Terms at any time, at our discretion. If these Terms are modified, we will post the changed terms and conditions through the Snowpass Services and / or the Snowpass Platforms, and assume that you have accepted any changes if you continue to use the Snowpass Services and / or the Snowpass Platforms after submitting the changes.
If you do not accept any of these Terms, you should not use the Snowpass Services and / or the Snowpass Platforms.

Using Snowpass Services
Snowpass Services and Snowpass Platforms may only be used in compliance with applicable laws and for legitimate purposes. With respect to your acceptance to comply with these Terms, we grant you a non-transferable and non-exclusive license to transfer, access and use the Snowpass Service and / or Snowpass Platforms exclusively for personal and non-commercial purposes. In particular, we grant this license if you agree not to:

  1. a) use the Snowpass Services and / or Snowpass Platforms for any inappropriate, illegal purpose, or publish, share or transmit any (i) defamatory, offensive, obscene or objectionable material; (ii) infringes the confidentiality or privacy of any rights of third parties, including copyrights, trademarks or other intellectual property rights; (iii) which is published, shared or transmitted for the purpose of advertising or promoting yourself or a third party; or (iv) is misleading or false concerning your identity or suggests that you are sponsored by, affiliated with or connected to the Snowpass;
    b) use the Snowpass Services and / or the Snowpass Platforms for any commercial purpose, or in any way that could prejudice or discredit the Snowpass;
    c) disassemble, reverse engineer or decompile any software, application, upgrade or hardware existing or available through the Snowpass Services and / or Platforms, except as permitted by law;
    d) copy, distribute, publicly communicate, sell, rent, lend or use the Snowpass Services and / or Snowpass Platforms, or attempt to breach or unblock any security measures used to prevent or limit your access to or use of the Snowpass Services Snowpass and / or Snowpass Platforms;
    e) use or interfere with the Snowpass Services and / or Snowpass Platforms in a manner that may damage, disable, overburden, invalidate or compromise our systems or security, or interfere with other users;
    f) submitting or transmitting through any of the Snowpass Services and / or Snowpass Platforms any malicious program code, virus, service blocking attack or spam, worm, Trojan horse, authorization key, license control utility or software lock ;
    g) remove, change or replace any proprietary notices, trademarks, trade names, logos or other designations of origin in the Snowpass Services and / or the Snowpass Platforms or attempt to pass the Snowpass Services and / or the Snowpass Platforms as a product of another entity other than Snowpass;
    h) use any program or automatic application to scan, copy, index, sort or exploit Snowpass Services and / or Snowpass Platforms or any part thereof.
    If you register for any feature or use of the Snowpass Services and / or the Snowpass Platforms that require the use of an access account and password, you agree that you are responsible for keeping your password and access data confidential and secure. If you are aware or suspect that the security of your access data has been compromised, please let us know (link) as soon as possible.
    Snowpass Services and Snowpass Platforms are not intended for use by persons under the age of 18 and no one under 18 years of age may provide any information to or through the Snowpass Services and / or Snowpass Platforms. We do not knowingly collect personal information from minors under the age of 18 and if we know that we collect or receive personal information from a person under 18 years of age, we will delete all information in accordance with our Privacy Policy.

If any element of the Snowpass Services and / or Snowpass Platforms is hosted on a third party website (for example, Facebook or any other social network website) and there are separate terms and conditions for the use of that third party web site, you agree to fully comply with these terms and conditions.

Sharing information with us
For us, privacy is a very serious matter and we always operate in accordance with applicable data protection laws. You acknowledge that any personally identifiable information you submit to or through the Snowpass Services and / or Snowpass Platforms may be used by us in accordance with our privacy policy (link). You agree to ensure that all personally identifiable information you provide to us is true and current and that you have obtained all necessary permissions, licenses, or approvals in order for us to use such information in accordance with these Terms and our Privacy Policy (link) .
If the Snowpass Services and / or Snowpass Platforms allow you to post, upload, transmit or otherwise make available any information, images, videos or other data with Snowpass or other Snowpass users (“User Content”),
a) is fully responsible for the User Content that uploads and represents and agrees not to share content for which it does not have the proper authorization or right of sharing and for which it can not guarantee the license referred to in paragraph (b) below;
b) while all intellectual property rights in any User Content are held by you or your licensors, you represent that you grant Snowpass and your group of companies a non-exclusive, permanent, royalty-free, worldwide, transferable, and sublicensable license to use, reproduce electronically or otherwise, display, distribute, modify, adapt, publish, translate and create derivative works of any User Content (other than personally identifiable information), including for advertising and marketing purposes. Snowpass Services and / or Snowpass Platforms;

c) we are not required to store, retain, publish or make available any User Content uploaded by you and that is responsible for backing up any User Content if necessary.
If you provide us with suggestions, comments, improvements, ideas or other opinions (“Feedback”), you represent that we assign ownership of all intellectual property rights in that feedback and acknowledge that we may use and share that Feedback for any purpose at our discretion . You can provide feedback by clicking on the “Feedback” tab.
Snowpass Property
Unless otherwise defined in these Terms, all intellectual property rights which include, but are not limited to, copyright (including copyrights of computer software), patents, trademarks or trade names, design rights, of data, know-how, trade secrets and confidentiality rights on the Snowpass Services and / or the Snowpass Platforms (collectively, “Intellectual Property Rights”) are held by or licensed to Snowpass. By using the Snowpass Services and / or the Snowpass Platforms, you will not acquire any right, title or interest in connection with the Snowpass Services and / or Snowpass Platforms or Intellectual Property Rights, except for the limited license to use the Snowpass Services and Snowpass Platforms granted in accordance with these Terms. You further acknowledge that you have no right to access any aspect of Snowpass Services and / or Snowpass Platforms in the source code format.

Ownership of other people
We respect the intellectual property rights of others. If you believe that your copyright is being infringed by any content on the Snowpass Services and / or Snowpass Platforms, please send written notice of such infringement to
Price accuracy and warranty notice
Your use of the Snowpass Services and / or the Snowpass Platforms is at your own risk.
While we use strict “pricing accuracy” policies with all partners who provide us with skipasses data, and we seek to ensure that the content displayed on or through the Snowpass Services and / or the Snowpass Platforms is current and true, we can not guarantee reliability or accuracy of these contents. We offer the Snowpass Services and / or Platforms as they are and we expressly disclaim all warranties and conditions, express or implied, which include, but are not limited to, the implied warranties of title, non-infringement, merchantability and accuracy, and any implied warranties through commercial use, trading or execution. To the extent permitted by law, we make no representation and do not warrant that the Snowpass Services and / or Snowpass (a) Platforms are accurate, complete or current; (b) will always be available; (c) meet their expectations; or (d) are safe and free from errors, crashes, defects, viruses or malicious software.

Acquisition of skipasses / forfaits with Snowpass

Snowpass is not a ski resort and is not responsible for providing any services through Snowpass and / or Snowpass Platforms, or by setting or controlling the prices we present. Any Third Party services that you find and / or reserve through the Snowpass Services and / or the Snowpass Platforms are provided by third parties (“Ski Resorts”). Snowpass facilitates your reservation with ski resorts, but the terms and conditions applicable to your reservation at the ski resorts (“Ski Resort Terms”) will define your rights to the ski resort and explain the responsibility of the ski resort before you in case of problems. You agree to fully comply with all Ski Resort Terms. You acknowledge that a breach of the Ski Resort Terms may result in cancellation of the skipasses / passes.

Limitations and exclusions of liability

These Terms define the full scope of Snowpass’s obligations and responsibilities with respect to Snowpass Services and Platforms.
Snowpass assumes no responsibility for any agreement you make with a third party as a result of your use of the Snowpass Services and / or Snowpass Platforms (including, without limitation, any Ski Resort). If the Snowpass Services and / or Snowpass Platforms contain links to other websites and features provided by third parties, those links are provided solely for your information. We have no control over the contents of these websites or resources and we assume no liability for damages or losses that may result from your use of them.
You may view advertising material sent by third parties on the Snowpass Services and / or the Snowpass Platforms. Each individual advertiser assumes full responsibility for the content of their advertising material and Snowpass assumes no responsibility for the content of the advertising material, including but not limited to any error, omission or inaccuracy therein.
To the maximum extent permitted by law, we (together with our administrators, directors, employees, representatives, affiliates, suppliers and third parties) assume no responsibility for (a) any inaccuracies or omissions in the content displayed on or through the Snowpass Services and / or Snowpass Platforms; or (b) any natural disaster, accident, delay or any special, exemplary, punitive, indirect, incidental or consequential loss or damage (including, but not limited to loss of profits or savings), or based on contract, including negligence) or direct liability arising out of or in connection with your access to your use or inability to access or use the Snowpass Services and / or Snowpass Platforms or any content provided therein.
Nothing in these Terms shall limit or exclude our liability which can not be excluded by law.

Your responsibility to us
Under these Terms, you will be responsible to us for all actions, claims, procedures, costs, damages, losses and expenses (including, but not limited to, legal expenses) incurred by us or by our group and each of our administrators, officers, employees and agents arising out of or associated with your use of the Snowpass Services and / or the Snowpass Platforms or your breach of these Terms.
Snowpass may, in its absolute discretion, immediately terminate any agreement with you under these Terms at any time and upon notice and / or, if you have an access account, canceling your subscription and access to your account. Snowpass may suspend your use of the Snowpass Services and / or the Snowpass Platforms at any time without notice, without any liability to you.
General provisions
You acknowledge that your unauthorized use of the Snowpass Services and / or the Snowpass Platforms may result in irreversible damage and loss to Snowpass and / or its affiliates or licensors, for which financial loss would be inadequate. As such, in the case of unauthorized use, we and our affiliates and / or licensors (as applicable) have the right, in addition to other legal remedies available, to bring an immediate injunctive action against you, prohibiting any use of the Snowpass Services and / or Snowpass Platforms.
The nullity or non-observance of any of these provisions (in whole or in part) of these Terms shall not affect the validity and enforceability of all other provisions (in whole or in part). All or any part of any provision deemed invalid or invalid by a court of competent jurisdiction shall be deemed to be deleted from these Terms.
These Terms are for you personally. You do not have the right to assign these Terms, in whole or in part, to any third party without prior written consent.

These Terms represent all agreement between you and us and supersede all terms, conditions, agreements and arrangements regarding your use of the Snowpass Services and / or the Snowpass Platforms.
We will act immediately if there is evidence of any User Content that breaches these Terms. If you become aware of or suspect any illegal acts, or know or suspect that your work has been infringed, please notify us at the address given below, in the care of our “CLO”.
Any failure on our part to enforce any of these Terms shall not constitute a waiver thereof or the right to enforce any of these Terms.
Regardless of the country from which you access or use the Snowpass Services and / or the Snowpass Platforms, to the extent permitted by law, these Terms and your use of the Snowpass Services and / or the Snowpass Platforms are governed by the laws of the Portugal , and it is considered that it submits to the non-exclusive jurisdiction of the courts of Portugal for the resolution of any disputes that may arise.

Contact us
If you would like more information about Snowpass or have suggestions on how to improve Snowpass Services and / or Snowpass Platforms, please contact us here. Alternatively, you can write to SNOWPASS, Lda., Rua Quinta dos Medronheiros, 20, 2820-486 Charneca da Caparica, Portugal, to the care of our “CEO – Chief Executive Officer”.

General Sales Conditions

1 – Object and Description

1.1. – These General Terms and Conditions of Sale aim to regulate the relationship between SNOWPASS, LDA, a company with headquarters situated in Rua Quinta dos Medronheiros, nº 20, Charneca da Caparica, Portugal, a limited company incorporated and registered in Portugal, with the registration number 514818174, enrolled in the Almada Commercial Registry Office, and the User of the website
1.2. – On the website are available products and services offered by ski resorts (hereinafter referred to as “Partners”), which may be acquired by you in accordance with these Terms and General Conditions and other applicable elements contained in this site.
1.3. – Before proceeding with the acquisition of any product or service, the User agrees to be aware of the description and conditions of the offer, to which the same applies, defined and posted on
1.4. – The Site User must be of legal age or meet duly authorized by its legal representatives. the elements and information transmitted by it shall produce full legal effects, while recognizing the validity and effectiveness of the electronic purchases and may not, under any circumstances, alleging the absence of signature as a ground for non-compliance with the obligations assumed or exemption from liability.


2 – User Registration

2.1. – To access vouchers for products and services promoted at, the User may proceed to their registration, through access to the site

2.2. – The User registration data should be kept strictly confidentiality and the User should not, in particular, disclose them to third parties or navigate in conditions that allow their decoding and copy by third parties, and any access or use of the service with the data of your User area, are your exclusive responsibility.

2.3. – The personal information or data entered in each of the fields of the Form, must be accurate and the User is obliged to keep up-to-date with the information in his User area.

2.4. – SNOWPASS, LDA does not assume any responsibility for the inaccuracy of the information provided by the User, which responds to the accuracy and precision of the information provided personal data entered.

2.5. – The registered User undertakes to inform SNOWPASS, LDA immediately, from any unauthorized use of his User area, as well as unauthorized access to his account, through an email message sent to


3 – Acceptance of the General Terms and Conditions of Use

3.1. – In the context of the purchase process, the User must accept the terms and conditions of use available on the site, by confirming on the respective key.

3.2. – Without prejudice to and regardless of what is mentioned on the number above, the User acknowledges that at each time he uses the website, he is agreeing to the Terms and Conditions of current use.

3.3. – The General Terms and Conditions of use may be accessed, printed or stored locally at any time and on any durable media.

3.4. – By accepting the General Terms and Conditions of Use, the User authorizes SNOWPASS, LDA to send e-mail messages, of an informative nature, referring to promotions made available or to be made available on the website If the User wishes to exercise the right to objection to the sending of such messages, he must do so on the website, through the means available to the effect.


4 – Acquisition of the Product / Service

4.1. – To proceed with the purchase of Product / Service on the website, the User must observe the following procedures:

- Select the products he wants.
- Finish the purchase with the respective payment.
- Confirm acceptance of the General Terms and Conditions of use of;

4.2. – Vouchers corresponding to the Products / Services purchased will be made available to the User upon verification of compliance of all established requirements or assumptions.

4.3. – The voucher corresponding to the Product / Service purchased will be sent to the email address associated with the User account.

4.4. – Upon receipt of the voucher, the User should contact the product provider or the corresponding service provider, at the arrival and pick up the ski pass with them.

4.5 – In the event that the User chooses to receive the ski pass at home, and the ski resort provides this service, it will be sent by the ski resort to the User’s home.


5 – Prices and Payment Terms

5.1. – Prices indicated on the website may be consulted in the various currencies that are available on the website.

5.2. – In order to pay for purchased vouchers, the User may use the following means of payment:

- Credit card (Visa, Mastercard, American Express and others similar cards whose authorization appears on the site

The Voucher will only be issued upon receipt of payment, and then sent to the respective email account associated with the User. In the case of ski resorts with the service of sending ski passes to the User’s home, the User can opt for this service.

5.3. – To make the payment, the User shall provide information about his credit card, namely the expiry date and the three (3) security digits.

5.4. – It is the responsibility of the User to promote the bank operations and any eventual authorizations that enable him to make an online purchase.

5.5. – There may be offers that require a minimum number of participants, in which case the purchase of the voucher may not be possible if that number is not reached, that is, the respective offer will be cancelled, and the purchase will not be completed.

5.6. – Without prejudice to the previous one, there may still be offers that limit the number of vouchers to be purchased for each User, as well as offers that limit the maximum number of participants. In either case, the User would not be able to complete the process of purchasing the vouchers on the website, so no amount will be charged.

5.7. – In the event that a value is improperly charged, the User shall immediately inform SNOWPASS, LDA, sending an email message to, in order to solve the situation as soon as possible.

5.8. – The SNOWPASS, LDA server allows the transmission to ski resorts of all the personal data requested, such as name, age and address, offices, in a secure manner.


6 – Voucher conditions

6.1. – All vouchers incorporate security codes that guarantee their uniqueness and authenticity and are personal and not transferable.

6.2. – The reproduction, editing or manipulation of the vouchers is not allowed. In the event of a reasoned suspicion of any of these actions, SNOWPASS, LDA reserves the right to right to take all measures it deems appropriate, and in particular with the respective Partner and the competent authorities.

6.3. – Vouchers can be used for bidding (called “Gift Voucher”) and are subject to their conditions of use.

6.4. – The duration of the use of a “Gift Voucher” is limited in time and is determined individually for each offer by SNOWPASS, LDA. After the period established for the “Gift Voucher”, it will no longer be possible to make any purchase. The User should consult the information regarding the term of each offer on the website

6.5. – The Service corresponding to the voucher can only be used on the dates for which it was acquired.

6.6. – The user may request the cancellation of the Voucher until the eve of the first day corresponding to its use, being reimbursed of the amount spent on the acquisition by SNOWPASS, LDA, only when acquisition generated online delivery of the voucher.

6.7 – The Products / Services purchased online but whose ski pass will be delivered at the User’s home, at his option, will not be susceptible of cancellation.

6.8 – In relation to the cancellation of vouchers for not-show, accidents, illness, adverse weather conditions, the sales conditions practiced by the Ski resort / Partner chosen by the User will be accepted and SNOWPASS, LDA will not be responsible.

6.9. – Each voucher may only be subject to a reservation of the Ski resort / Partner.  If the Products / Services are not used in their entirety, for reasons unrelated to SNOWPASS, LDA, the Products / Services will not be reimbursed to the User neither any corresponding value.

6.10. – The voucher guarantees to the User the right to use the products and services to which it relates, on the dates specified for that purpose.

6.11. – Any attempt to use the voucher that is not in accordance with these General Terms and Sales Conditions, will cause it to be considered invalid.


7 – Guarantees and responsibilities

7.1. – SNOWPASS, LDA does not supply either the products, or the services purchased at, nor does it account for their quality, quantity, integrity or delivery conditions or service, ensuring only that the voucher assigns a right to the supply of the product or the provision of the service by third parties, their partners.

7.2. – SNOWPASS, LDA guarantees that Partner accepts the reservation of the Products / Services on the date scheduled by the User.


7.3. – SNOWPASS, LDA does not assume any guarantee or responsibility for the products and services purchased by the User, at, nor does it respond to infringement of the obligations by the Ski resorts / Partner within the established relationship.

7.4 – SNOWPASS, LDA may assume responsibility in respect to the products and services acquired by the User, at, exclusively in cases where the values paid by the User have not yet been delivered by SNOWPASS, LDA to the Ski resort / Partner, and only so alone, up to the amount of the mount paid by the User.

7.5. – SNOWPASS, LDA is not responsible for misuse that the User makes of the applications or the contents of the site, falling him solely and exclusively on the Responsibility for such misuse.

7.6. – The Ski resort / Partner shall be solely responsible for providing the products or services, specified in the voucher, to the User, in his name and on his behalf.

7.7. – SNOWPASS, LDA will not be responsible for vouchers or references of vouchers acquired and / or used improperly.

7.8. – If difficulties arise to get the ski passes corresponding to the voucher with the Ski resort / Partner, the user must contact SNOWPASS, LDA by sending an email message to, or by any other means otherwise available on the platform. SNOWPASS, LDA thereby compromises to do everything within its power to solve any difficulties in the shortest time possible.


8 – Resolution

8.1. – The User, in case of being a consumer, and acquiring the voucher online, without delivery at home, can exercise the right of withdrawal without any compensation being required to him, until the day before the 1st day for the use of the voucher.


9 – Effects of resolution

9.1. – In case of termination of the contract by the user in the terms of item 8.1, he will be refunded of the amount paid within the maximum of 5 working days from the resolution, in the same modality on which the payment was made.

9.2. – It is an imperative condition for the right of reimbursement the non-use, even partially, of the Voucher by the User.

10 – Intellectual and Industrial Property

10.1. – The User acknowledges that is property of SNOWPASS, LDA and contains confidential information, protected by copyright and related rights, industrial property and others emerging from other applicable legislation.

10.2. – The User acknowledges that any content in the site, namely advertising, highlighting, promotion or mention of any sponsor, advertiser or Partner, is protected by the laws on copyright and related rights, industrial property and other property protection laws, so any use of such content may only occur under express authorization of the respective owners of the rights conferred by the by this legislation.

10.3. – The User undertakes to respect, in its entirety, the rights referred to in the preceding paragraphs, in particular by refraining from perform any acts that may constitute a violation of the such as the reproduction, marketing, transmission or distribution of the making available to the public of the content or any other unauthorized acts, which have them as object or on they focus.

10.4. – If the User detects any act that may constitute infringement of intellectual, industrial or any other type of right, shall inform SNOWPASS, LDA by an email message to


11 – Privacy and Personal Information

11.1. – Personal data, identified as of mandatory supply, are indispensable to access and use of the website and are automatically processed for this purpose, being its treatment the responsibility of SNOWPASS, LDA.

11.2. – In legal terms, the User is guaranteed the right of access, rectification and updating of his personal data, as well as the right to use them, directly on the in the reserved area section.

11.3. – The User acknowledges and accepts that, when the Internet is being used, access to and use of the website and the collection of personal data, even if SNOWPASS, LDA guarantees the usual level of security in open networks, there is the risk of his personal data being viewed and used by not authorized third parties, and SNOWPASS, LDA cannot be liability responsible, in particular, from improper access, elimination, destruction, modification and loss.

11.4. – The omission or inaccuracy of personal data or of other information provided by the User, are of his entirety responsibility.


12 – Functionality and availability of the website

12.1. – SNOWPASS, LDA reserves the right to alter, limit or cancel, at any time, the functionalities of the site, as long as they are not required for complete purchases of vouchers already in progress, as well as cease the use and access to it.

12.2. – Although SNOWPASS, LDA develops its best efforts to ensure access to and use of the site on a regular and continuous basis, these can be limited or temporarily interrupted, in particular when it is necessary to guarantee maintenance or updating work of the support platform.

12.3. – The interruption or termination, by SNOWPASS, LDA of access and use of the site, under the terms of the numbers above, do not give the User or third parties the right to any indemnification and SNOWPASS, LDA cannot be held responsible by any consequence thereof.

12.4. – Although all control mechanisms are properly implemented, site errors may occur on, in particular because it contains links to other sites and make available the contents offered in them, therefore SNOWPASS, LDA must not be held liable for any damages or loss thereof.

12.5. – The website has the appropriate security levels, therefore SNOWPASS, LDA is not liable for any damages suffered by the User and / or third parties, due to delays, interruptions, errors or suspensions of communications, to access and use of the site, motivated by external facts out of its control, in particular deficiencies or malfunctions in the network and / or electronic communications services provided by third parties.

12.6. – These General Terms and Conditions of Sale may be updated by SNOWPASS, LDA without prior notification to Users, whenever deemed necessary or desirable, due to legal requirements or operation changes.


13 – Partial Invalidity

13.1. – If any provision of these General Terms and Conditions are considered null and void, for any reason, the validity of the other provisions shall not be affected, unless the User or SNOWPASS, LDA demonstrates that the purchase would not have been completed without the flawed party.


14 – Notifications

14.1. – Unless expressly indicated, all notifications made in connection with the present General Terms and Conditions of Sale will be addressed to the email of SNOWPASS, LDA or the User, according to which is applicable.

14.2. – For the purpose of judicial citations and notifications of the User, it will be accepted the address indicated on the registration form.


15 – Applicable law / Forum

15.1. – These General Terms and Conditions of Sale are firstly subject to the Online Dispute Resolution (RLL), in the accordance with Directive 2013/11 / EU of 21 May 2013 on the alternative dispute resolution and Regulation 524/2013 of 21 May 2013.

15.2. – In case of failure to resolve any dispute in the accordance manner, as written in 15.1, the

Portuguese version of this document will be accepted, as well as the Judicial Court of Lisbon, expressly waiving any other, and the Portuguese Law will be applied.