Privacy and Cookies

Snowpass is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal information you provide to us.
This policy, together with our Terms of Service and Cookie Policy, sets out the approach that we, Snowpass, Lda., take to the collection and handling of any such information and applies to all websites, mobile apps and other services operated by us such as newsletters and price alerts (the “Snowpass Services”).
By using the Snowpass Services you are deemed to agree to our use of your information in accordance with this policy. We encourage you take a few minutes to read through and contact us if you have any queries.
In the event of any changes to our approach, we will update this policy and post the latest version on this page – please check back regularly to ensure you remain up to date.

What kind of information does Snowpass collect?

Most information that we collect from you is linked to non-personal identifiers such as anonymous User IDs or device IDs and does not enable you to be identified as an individual in the offline world (“Non-Personal Information”). Such Non-Personal Information includes things like your browser type, the type of device you are using, access times, the website you arrived at Snowpass from, the features or functionality you selected whilst using the Snowpass Services and your general geographic location.
Where necessary, we will also collect information from you that does enable you to be identified as an individual in the offline world, such as your name, email address, or payment details (“Personal Information”). In order to minimise the impact on your privacy, we will never knowingly collect more Personal Data than is strictly necessary to perform the activities described in this policy.

How and when does Snowpass collect this information?

We collect information that you voluntarily provide to us during your use of the Snowpass Services. This can range from Non-Personal Information, such as the dates and desired destination, to the Personal Information you are required to submit where you wish to book a ski pass via the Snowpass Services. Whether or not you provide us with this kind information is always entirely under your control.
In addition to information that you voluntarily provide to us, we also collect certain Non-Personal Information directly from you as you use the Snowpass Services, as well as indirectly where it is provided to us automatically by the third party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner) that you connect to the Snowpass Services from.

How does Snowpass use this information?

- To deliver the Snowpass Services:
We use your information to deliver the Snowpass Services and the specific features and functionality you request. This includes things like generating the search results that most accurately match your search criteria, storing your Personal Information to enable you to pre-fill future booking forms, facilitating the completion of any bookings with a third party supplier via the Snowpass Services, assisting you with post-booking issues, or emailing you newsletters or price alerts that you have selected to receive.
- To optimise & personalise the Snowpass Services:
In addition to using your information to deliver the essential aspects of the Snowpass Services, we also use it to optimise and personalise your experience of the Snowpass Services. For instance, we will use cookies to remember your language and currency preferences and may also personalise your experience by highlighting or recommending certain information or travel options that we believe is relevant to you based on your search history and use of the Snowpass Services.
- To deliver appropriate advertising:
We use Non-Personal Information, such as what you have searched for on the Snowpass Services or your general geographic location, to present you with relevant advertisements. For instance, we may use third party advertisement retargeting services to send you an advertisement related to destination you have searched for. We will never use your Personal Information to do this unless you explicitly authorise us.
- To better understand, improve and protect the Snowpass Services:
We use information we collect about how users interact with the Snowpass Services in order to identify and correct faults, improve our services and inform business decisions, as well as for security and fraud-prevention purposes.
- To generate aggregated datasets that inform our business and the travel industry:
We use information we collect about users to generate datasets of Non-Personal Information. These datasets allow us to generate helpful product insights. For instance, we can monitor demand for destinations to make sure the fares and the travel options our users want are available on the Snowpass Services.
- To contact you:
We use your information to contact you with confirmations, notifications or alerts you have requested, such as email newsletters or price alerts, or which are otherwise necessary for us to send to you in order to provide the Snowpass Services you have selected, such as details of any bookings you have made on the Snowpass platform. We may also notify you about any changes or updates to the Snowpass Services or to this policy, our Cookie Policy or our Terms of Service, or to respond to communications you have sent us, such as via our customer service help centre or on social media.

Do any third parties collect information about me when I use the Snowpass Services?

Yes, where you make a booking with a third party travel provider from within the Snowpass platform, any information you submit as part of the booking process may be collected by that third party in order to process the booking. Your information will be used by those third parties in accordance with their own terms and conditions and privacy policy, a link to which will be provided to you during the booking process.
In addition, third party advertisement services may collect Non-Personal Information from you as you use the Snowpass Services via cookies and other similar technologies. This information enables you to be served with relevant advertisements, both on the Snowpass Services and on third party websites and applications around the web. Further information about the use of such technologies, and how to stop them, is set out in the ‘How does Snowpass use cookies and other tracking technologies?’ section below.

When will Snowpass share your information with third parties?

Sharing Personal Information with third parties who process it only under Snowpass’s instruction
We share information relating to our users with selected third parties who perform services on our behalf and under our instruction (“Third Party Processors”). We ensure that any Third Party Processor which handles information on our behalf does so pursuant to contractual terms which require that the information is kept secure and, where that information contains any Personal Information, is processed in accordance with applicable data protection laws and used only as we have instructed and not for that Third Party Processor’s own purposes (unless you have explicitly consented to them doing so).
Third Party Processors may be located in, or process your information, outside of the country in which you are based. Where our use of a Third Party Processor involves the transfer of Personal Data from within Europe to a location outside of the European Economic Area, we will put in place appropriate measures to ensure that the Personal Data is adequately protected in that location, most often by applying European Commission-approved standard contractual clauses and robust security checks.
Sharing information within the Snowpass group
Elements of the Snowpass Services are supported by group companies that are wholly owned subsidiaries of ours (“Snowpass Group Companies”). Accordingly, your information may from time to time be shared with such Snowpass Group Companies for processing on our behalf. Where this happens, we ensure that detailed agreements are put in place that require such Snowpass Group Companies to use it only in accordance with this policy and the purposes set out above.
Sharing your information with third parties for processing outside Snowpass’s control
We will share your Personal Information with third parties for processing outside Snowpass’s control and for their own purposes in the following two scenarios: (1) where you make a booking with a third party travel provider from within the Snowpass platform, any Personal Information you submit as part of the booking process will be shared with that third party in order to enable the booking to be processed; and (2) where you expressly authorise us to, such as where we run a promotion in conjunction with a partner and you instruct us to share your email address with that third party for the purpose of receiving promotional emails.

If you are purchasing travel on the Snowpass Services’ booking platform, we may share information (including Personal Information) with the travel provider for their standard verification and fraud-detection purposes, or to a third party contracted to provide those services on the travel provider’s behalf.
Non-Personal Information, such as fully anonymised datasets containing aggregated Snowpass Services’ usage information or trend-level travel insights, may be shared by us with third parties. As described above, third party advertising businesses may collect Non-Personal Information from you via cookies and other tracking tools whilst using the Snowpass Services.
Disclosing information for legal and other reasons
We may disclose your information where necessary to enforce our Terms of Service or other agreements, or to a prospective buyer or ultimate buyer if Snowpass itself (or part of our business) is sold. We may also disclose your information if necessary to prevent, detect or prosecute illegal or suspected illegal activities or to prevent other damage or in response to a legal action against us or to enforce our rights and claims.

How does Snowpass keep my Personal Information safe and secure?

We make the confidentiality and security of your Personal Information our highest priority and we limit access to it to only those Snowpass employees who need to come into contact with it in order to fulfil their role and enable the Snowpass Services to be provided to you.
Although we do our best to protect your Personal Information, the transmission of information via the internet can never be completely secure and we are therefore unable to guarantee the security of the information which you share with us at your own risk.

Where does Snowpass store my information?

The information we collect from you is stored on secure servers in various locations around the world. However, any Personal Information we collect from you is only stored within servers located in either the USA or in the country from which you access the Snowpass Services where required by law. Regardless of location, we ensure that adequate technical and organisational measures are in place to protect the security of any information we store on our servers.

Does Snowpass use cookies or other tracking tools?

We use a combination of cookies and similar tracking technologies (for example, on mobile devices we use non-persistent device ID techniques like IDFA and Android Advertising) to collect, in line with this policy, Non-Personal Information from you relating to how you are using the Snowpass Services. Please see our Cookie Policy for more detailed information on how the Snowpass Services make use of these technologies.
As explained above, third party advertisers will also collect Non-Personal Information from you using cookies and similar technologies for the purposes of serving you relevant adverts both on the Snowpass Services and on other third party platforms as you move around the web, including on different devices. You may be able to control how these technologies are applied to you via the settings in your browser or on your mobile’s operating system. For more information and to know your choices, see the Network Advertising Initiative website.

Do third party platforms comply with this policy?

The Snowpass Services contain links to third party websites and applications and may sometimes give you the option to export information to those platforms. Please be aware that we are not responsible for the privacy practices of such third-party websites. When you leave or otherwise cease using the Snowpass Services or transfer your information from the Snowpass Services to a third-party platform, we encourage you to read the applicable privacy policies of each and every third party platform that you allow to collect information from you.

Does Snowpass collect information from children?

The Snowpass Services are not intended for children under 13 years of age, and no one under the age of 13 may provide any information to, on or via the Snowpass Services. We do not knowingly collect Personal Information from children under 13 and will delete any that we learn we have collected or received that was not provided by, or with express consent on behalf of, the child’s parent or legal guardian.

How can I access or manage my Personal Information?

If you have created an account with Snowpass you can manage some of your Personal Information and subscription preferences from within your profile settings.
You also have the right to ask us not to process your Personal Information for marketing purposes at any time. You can exercise this right by contacting us at any time. You can also opt-out of receiving any non-essential emails, including marketing emails, by clicking the unsubscribe link contained at the bottom of such emails.
We are happy to provide you with details of the Personal Information we are holding about you at any point in time. Where you wish to make such a request, please submit it in writing, along with proof of your identity, to Snowpass, Lda., Rua Quinta dos Medronheiros, 20, 2820-486 Charneca da Caparica, Portugal, for the attention of ‘Chief Legal Officer’.
There are a number of useful tools and resources you can use to control your privacy online, for example via Your Online Choices or the Network Advertising Initiative. We particularly recommend you get to know the privacy features and settings of the browser you use.

Contacting Us

If you have any questions about this policy, please contact us here, or by letter to Snowpass, Lda., Rua Quinta dos Medronheiros, 20 , 2820-486 Charneca da Caparica, Portugal, marked for the attention of ‘Chief Legal Officer’.

Cookie policy

Last updated: 25th March 2018

Cookie policy

When you visit Snowpass or make use of our services you automatically receive one or more cookies. The primary purpose for our use of cookies is to ensure the optimal delivery of our services. In addition, we use third party cookies for statistics and to analyse user behaviour. This policy explains in more detail the types of cookies we use, the purposes for which we use them and how you can block and remove such cookies.

What is a cookie?

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s web browser or device.

Blocking and removing cookies

Your browser may give you the ability to block or delete cookies should you wish to do so. Please see the ‘Help’ menu in your browser for further information. Please note that blocking all cookies will have a negative impact upon the usability of many websites, including our own. We therefore recommend that you permit the use of cookies when using our websites.

Our use of cookies

Cookies on our websites may be set by us, by third parties under contract with us, or by independent third parties such as advertisers.
Our site makes use of both ‘session’ and ‘persistent’ cookies. ‘Session’ cookies remember information from page to page for filtering and completing searches before being removed when you end your session. ‘Persistent’ cookies enable our websites to recognise you when you make return visits to us, and remain stored on your computer until deleted, or until they reach a specified expiry date. Persistent cookies placed on your computer as a result of your use of our websites will never be stored for longer than 2 years from the date of your last visit.
The table below sets out the various types of cookies we use, why we (or relevant third parties) use them and includes information you can use to control and learn more about the cookies used on our site.

Cookie Type - Why we use it and additional information

Essential - Essential cookies, as their name suggests, are vital to the proper functioning of the website. They enable us to remember your selections between pages, such as routes, dates and the number of skiers, meaning we can pass that information on to our booking partners without you ever having to re-enter it.
Performance/User Experience - We use cookies to make sure our website performs as it needs to, and to make sure the correct ski resort results are being delivered in accordance with your selections. We also use cookies to heighten your experience by recognising whether you are a first-time visitor and remembering your preferences (such as language or currency type) and previous searches.
Optimisation - Optimisation cookies allow us to see and track anonymous use data such as click trends, so we can be certain the site offers you a consistently smooth, functional and pleasant experience.
We use third party service providers to assist us with optimisation.
Advertising - Our website serves advertisements that are relevant to you by displaying interest-based advertisements. We also use advertising solutions delivered by the third parties listed below to serve you advertisements relating to the Snowpass Services when you are on other websites.
These tailored advertisements are served by third parties using cookies which will track your behaviour across the web, using anonymous statistical rather than personally identifiable information, including information relating to your use of the Snowpass Services, your location and demographic characteristics. Third party advertisers may also use cookies, for such purposes of ensuring relevant advertisements are being displayed, to help prevent the same adverts being served twice to the same user, and to ensure that adverts are correctly sized and don’t detract from your experience of the site.
We work with the following third-parties to deliver interest-based targeted ads:
• Google DoubleClick for Publishers (DFP)
• Google Adsense for Search (AFS)
• SalesForceDMP
Opt out
You can opt-out of third-party advertising networks using your information for interest-based advertising.
• You can opt-out of the Google DoubleClick for Publishers (DFP) and Google AdSense for Search (AFS) partner network cookie here.
• You can opt-out of the SalesForce DMP cookie here.
You will need to opt-out on each device you use to access the Snowpass Service.
Your information will not be shared with our third-party advertising network partners for the purpose interest-based advertising if you opt-out, however, you will continue to receive interest-based advertising from Snowpass when using the Snowpass Services.
Please note these opt-out mechanisms use a cookie on your device, and if you clear the cookies from your browser it will ‘forget’ the opt-out.
Analytics - We also use cookies to monitor and understand more about how our websites and services are used and accessed, which in turn lets us optimise the user experience and build a website that suits the needs of our users and drive the direction of our business. We use Google Analytics who store cookies on your device to generate anonymous reports and statistics.
Google stores this information in accordance with their privacy policy.
We also use AppDynamics for analytics information on our website performance.

Further information
If you have any questions regarding this policy or would like more information about the cookies used on our websites, please contact us if you have any questions about this policy, please contact us here, or by letter to Snowpass, Lda., Rua Quinta dos Medronheiros, 20 , 2820-486 Charneca da Caparica, Portugal, marked for the attention of ‘Chief Legal Officer’.